Support
Emergency on the water? Call 911 or the Coast Guard on VHF channel 16. For a tow, call TowBoatUS or Sea Tow. For help with your boat, try First Mate or Pro Help.
Send us a message
Have an account? Sign in to send a message and see our replies here. Can't sign in? Use this form.
Common questions
How do I sign in?
Enter your email on the sign-in page. If you've set a password, sign in with it; otherwise we email you a link and a 6-digit code (use either one). Tired of codes? Set a password on your Account page.
How do I add or transfer a boat?
On My boats, tap Add a boat. To transfer one after a sale, open the boat's ⋯ menu and choose Transfer boat; the new owner accepts by signing in with the email you enter. The service history goes with the boat.
Why are some service records locked?
Work logged by shops shows as a date and the shop's name until you attach your receipt for that job. Once the receipt checks out, the job's details unlock for you.
What is First Mate?
An AI assistant on the Get help page that knows your boats, engines, hours and records. You can send it photos, and it can search the web and show you pictures of parts or diagrams. It can make mistakes, so check important things against your manual or a mechanic.
How does Pro Help work?
Request Pro Help on the Get help page. A NautFix pro takes your request and gets in touch here to set a time, then rings you for a video call on NautFix. After the call you can send them a few follow-up messages and photos.
I run a marine shop. How do I join?
Register your shop. We review new shops, usually within a day.
How do I pause or delete my account?
Open Account → Pause or delete my account. Pause keeps everything: no notices of any kind, no follow-ups from shops, and you can sign in and tap Reactivate any time. Delete permanently: we'll show anything to settle first (a boat only you own, a shop only you run, a transfer or Pro Help call that isn't finished), then ask you to confirm with a new sign-in code. Your account is deleted 7 days later, and you can cancel until then on Home or Account. We email you at the start and when it's done.
We delete what identifies you: your name, email, phone and sign-in, your notification settings, saved contacts, First Mate chats, and photos from your trips, chats and messages. We keep your boat's records, trips including routes, boat and service photos, and anonymous price data, without your name; receipts stay with your personal details blacked out (or are deleted if we can't do that safely); shops and pros keep the work and messages they shared with you. See the Privacy Policy. Can't sign in? Send us a message above and choose Delete my account.